CRAFT CMS SUPPORT
Specialist Craft CMS
Support & Maintenance
Craft CMS updates, plugin compatibility, Craft Commerce issues and template changes handled by developers who build with Craft every day.
- Fast
Response - Secure &
Reliable - Certified
Experts - 24/7
Monitoring
Craft CMS Health
- Craft up to date
- Plugins compatible
- Queue running
- Backups healthy
What Our Craft CMS Support Covers
Expert care for Craft CMS and Craft Commerce sites.
Craft Updates
Major and minor upgrades, including Craft 4 → 5.
Plugin Support
Compatibility checks and custom plugin fixes.
Craft Commerce
Products, payments and order workflows.
Twig Templates
Template changes and new components.
Content Modelling
Sections, Matrix and field improvements.
Performance
Caching, eager loading and queue tuning.
Security
Hardening, audits and updates.
Hosting & DevOps
Servers, deployments and Craft Cloud.
How Support Works
From ticket to fix in four simple steps.
-
01
Raise a Ticket
From your dashboard, email or WhatsApp.
-
02
Triage
An expert reviews and prioritises it.
-
03
Fix & Test
Changes tested on staging first.
-
04
Report
Clear summary of what was done.
Craft CMS Support Plans
Flexible monthly plans. Cancel any time.
Basic
For small sites
₹7,999/month
- Up to 2 hours / month
- Core, plugin & theme updates
- Daily backups
- Uptime monitoring
- Email support
Professional
For growing businesses
₹14,999/month
- Up to 6 hours / month
- Everything in Basic
- Security hardening & scans
- Performance optimisation
- Priority tickets
- Monthly report
Enterprise
For mission-critical sites
₹27,999/month
- Up to 15 hours / month
- Everything in Professional
- 24/7 critical support
- Staging & code reviews
- Dedicated account manager
- Quarterly strategy call
Response Times (SLA)
Guaranteed first-response times by priority.
| Priority | Basic | Most PopularProfessional | Enterprise |
|---|---|---|---|
| Critical (site down) | 8 hours | 2 hours | 30 minutes |
| High | 24 hours | 6 hours | 2 hours |
| Normal | 48 hours | 24 hours | 8 hours |
| Support hours | Mon–Fri | Mon–Sat | 24/7 |
| Dedicated account manager | – | – |
Tools & Platforms We Support
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Craft CMS -
PHP
-
MySQL
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PostgreSQL
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Vue.js
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Tailwind CSS
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Nginx
-
Docker
What Our Clients Say
Finding Craft experts is hard – NodeGravity upgraded us to Craft 5 without a hitch and supports us every month.
Quick responses and they explain everything clearly. Our site has never been more stable.
Frequently Asked Questions
1.Can you upgrade Craft 3 or 4 to Craft 5?
Yes, including plugin replacements and template changes.
2.Do you support Craft Commerce?
Yes – product types, gateways, promotions and custom order flows.
3.Do you work with our existing developers?
Absolutely. We can work in your Git workflow and follow your standards.
4.Do unused hours roll over?
Up to 50% of unused hours roll over to the next month.
Other Support Services
Need Craft CMS Help Today?
Talk to our support team or raise a ticket from your dashboard.